Returns

Returns policy

After receiving the item, cancel the purchase within

Return postage

30 days

Buyer pays return postage/Unless Item is defective

The buyer is responsible for return postage costs.

Withdrawal

Instruction on right of withdrawal
You have the right to withdraw from this contract within 30 days without any requirement to state reasons. The period of grace for withdrawal is 30 days from the date on which you or a third party named by you who is not the carrier took possession of the goods.

To exercise your right of withdrawal you must inform us buy using the “contact us” page on the website down-in2u.co.uk or by email to downin2u@aol.co.uk in a clear statement of your decision to withdraw from this contract. For the period of grace to be deemed to have been honoured it is sufficient for you to submit notice of your intention to exercise your right of withdrawal before the period expires.

Consequences of withdrawal
If you withdraw from this contract we must return all the payments we have received from you, including delivery charges (excepting additional costs arising from your choice of a different type of delivery than the good-value standard delivery service we offer) without delay and at the latest within 30 days of the day of receipt of your notice of withdrawal from this contract. In the absence of any other express agreement with you we will make this repayment using the same means of payment that you used in the original transaction; under no circumstances will you be charged for this repayment.

We can refuse to refund your money until the goods have been returned to us or you have submitted proof that you returned the goods, depending on which is the earlier date.

You must send back or hand over the goods promptly and in any case no later than 30 days after the date on which you informed us about your withdrawal from this contract. The deadline will be deemed to have been honoured if you ship the goods before the 30 days have elapsed.

You have to take into account the direct cost of returning the goods unless the goods are defective.

You will have to pay compensation for any loss in value of the goods only if this loss in value has arisen because you have handled the goods in a manner which is not required to test the properties, characteristics and function there of. It is your responsibility to handle the goods with care and return in the state they were recieved otherwise this could affect your refund.

Exclusion of right of withdrawal
The right of withdrawal does not apply to contracts
· to supply goods which can quickly spoil or whose expiry date would pass quickly;
· to supply sealed goods which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery;
· to supply goods which are not prefabricated and for whose production an individual choice or determination by the consumer is crucial or which have clearly been tailored to the personal needs of the consumer;
· to supply goods which, due to their nature, are inseparably mixed with other goods after delivery