Returns policy

downin2u.co.uk accepts returns and unwanted items for refund or exchange for up to 30 days. Due to the sensitive nature of the goods we retail and for health and hygiene reasons we ask that ALL items and products returned are unopened, unused or unworn as appropriate. 

For defective items after use within 30 days of purchase which are not covered by a manufacturer’s warranty we will offer a Refund up to 30 days after purchase. If an item purchased from us becomes defective within this time frame we will require an email statement from yourself stating the item is defective and a photo image of the item so we can clearly see the problem and take appropriate action. Do not post used, worn or unsanitary items back to us.

Where an item is defective and we are responsible, every best effort will be made to ensure the issue is resolved by a refund, a partial refund, or an exchange. If we require a defective item to be returned back to us we will cover the return cost of the postage for the item (The item must be returned using the same postal service we sent the item, we will not cover additional postage costs if a different service is used)

In all cases, you will need to contact us by email to tell us the details of your return, please don’t forget to include the packing slip if you still have it in your parcel. This will ensure your return is processed as efficiently as possible.

Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item back to you or dispose of the items.

Due to the nature of the products we retail the majority are exempt from your right to return once they have been opened, used or worn. This includes, but is not limited to:

• All Lubricants
• All Condoms
• All Room Aromas
• All Underwear
• All sex toys

The above returns policy is only valid for purchases made through the downin2u.co.uk website if you require more information on returns please contact us.

Withdrawal

Instruction on right of withdrawal
You have the right to withdraw from this contract within 30 days without any requirement to state reasons. The period of grace for withdrawal is 30 days from the date on which you or a third party named by you who is not the carrier took possession of the goods.

To exercise your right of withdrawal you must inform us buy using the “contact us” page on the website downin2u.co.uk or by email to downin2u@aol.co.uk in a clear statement of your decision to withdraw from this contract. For the period of grace to be deemed to have been honoured it is sufficient for you to submit notice of your intention to exercise your right of withdrawal before the period expires.

Consequences of withdrawal
If you withdraw from this contract we must return all the payments we have received from you, including delivery charges (excepting additional costs arising from your choice of a different type of delivery than the good-value standard delivery service we offer) without delay and at the latest within 30 days of the day of receipt of your notice of withdrawal from this contract. In the absence of any other express agreement with you we will make this repayment using the same means of payment that you used in the original transaction; under no circumstances will you be charged for this repayment.

We have the right to refuse to refund your money until the goods have been returned to us.

You must send back or hand over the goods promptly and in any case no later than 30 days after the date on which you informed us about your withdrawal from this contract. 

You have to take into account the direct cost of returning the goods unless the goods are defective.

You will have to pay compensation for any loss in value of the goods only if this loss in value has arisen because you have handled the goods in a manner which is not required to test the properties, characteristics and function there of. It is your responsibility to handle the goods with care and return in the state they were recieved otherwise this could affect your refund.

Exclusion of right of withdrawal
The right of withdrawal does not apply to contracts
· to supply goods which can quickly spoil or whose expiry date would pass quickly;
· to supply sealed goods which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery;
· to supply goods which are not prefabricated and for whose production an individual choice or determination by the consumer is crucial or which have clearly been tailored to the personal needs of the consumer;
· to supply goods which, due to their nature, are inseparably mixed with other goods after delivery